JOB TITLE: Shelter Assistant
SUPERVISED BY: Residential Program Manager
COMPENSATION: 8-24 hours per week; weekend day, evening, and overnight shifts; holidays
Pay Rate: $9.27/hour
Under general supervision, the Ramoth House Shelter Assistant is responsible for crisis intervention and ensuring safety and security of the Ramoth House emergency shelter.
Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a
multi-faceted approach to serving victims/survivors of domestic violence and preventing domestic violence in our community. Safe Haven offers confidential emergency shelter for women and children fleeing domestic violence; support groups, individual supportive counseling, and advocacy for women and children who do not require shelter; and primary prevention training and outreach for the entire community.
Summary of Duties
- Provide crisis intervention, information, and referral to victims/survivors calling the hotline
- Complete all emergency intake and exit procedures
- Perform safety checks, ensuring house safety
- Ensure shelter policies and procedures are followed by all residents
- Maintain data collection as required
- Perform tasks such as sorting donations, cleaning, and laundering in order to maintain an organized, safe shelter environment
- Assist with seasonal tasks such as shoveling snow, and salting designated areas
- Assist with and supervise evening volunteers
- Observe professional confidentiality; protect the rights of clients and their families and observe the Safe Haven Ministries Code of Ethics at all times
- Required attendance and participation in monthly staff and supervision meetings, staff in-services, and other meetings as assigned
Knowledge, Skills, and Abilities Required or Preferred
- A minimum of a high school diploma/or GED is required. Additional education in social work, psychology, or related field is preferred. Bilingual is a plus
- Knowledge of the dynamics of domestic violence
- Active listening, crisis intervention, and problem resolutions skills
- Ability to work independently
- Ability to lift up to 20 pounds
- Good written and oral communication skills.
- Ability to communicate with individuals from diverse cultures and backgrounds
The above statements are intended to describe the general nature and level of work performed by ambassadors. They are not intended to be an exhaustive list of all duties, responsibilities, and/or qualifications of ambassadors. Ambassadors are required to perform other duties as requested, directed, or assigned. Safe Haven is an equal opportunity employer.
We have no internship opportunities at this time.
All persons interested in applying for a current job or internship opening must complete an Employee Application. The Employee Application can be found here.
Safe Haven Ministries has an organization commitment to the principles of diversity and inclusion. In that spirit, we welcome all qualified individuals without regard to race, religion, color, sex, ancestry, gender, gender identity, sexual orientation, age, military status, disability, national origin, medical condition, U.S. veteran/military status, pregnancy, or reasonable accommodation.
Safe Haven Ministries supports women and children who are victims of domestic abuse. We embrace and celebrate the diversity of attributes that make them unique, whether age, disability, ethnicity, religious beliefs, family or marital statues, race, sexual orientation, U.S. veteran/military status, or socio-economic status. Our interactions demonstrate a firm commitment to inclusion, equity, and respect for every individual we have the privilege of serving.
Safe Haven Ministries is intentional in our efforts to recruit and retain staff and board members who differ from one another as well as understand and value all dimensions of diversity.
Working at Safe Haven
Motivated by Christ’s love, our mission is to end domestic abuse.
Motivated by Christ’s love, Safe Haven Ministries provides a place of refuge and support for abused women and their children. As we envision a world free from domestic abuse, we will collaborate with others to support our clients on their journey toward peace, hope and security in their lives. We will be leaders in the community in education and in abuse prevention.
Through expanded services and facilities, we will increase our capacity to help clients in their search for safety and wholeness. We will empower our clients to build a life free from abuse through added opportunities in advocacy, counseling, support groups and educational programming. By continuing our partnerships with other agencies, we will connect our clients to a wide range of support services.
As experts on domestic abuse, especially as it relates to issues of faith, we will equip the faith community to recognize and respond appropriately to this problem that does not discriminate according to age, race, ethnic origin, religion or socio-economic status. With a goal of preventing the abuse cycle before it can even begin, we will develop and implement educational curricula to teach children and young people to recognize signs of abusive behavior and unhealthy relationships. We will work toward the elimination of domestic abuse, promoting knowledge and change, one person at a time.