Employment Opportunities

JOB TITLE:                    Family Advocate – Bilingual Preferred

SUPERVISED BY:           Director of Client Services
COMPENSATION:         Full-time, non-exempt position; Monday-Wednesday and Friday: 8am-5pm, Thursday: 12-8pm

Position Description

Under general supervision, the Family Advocate provides comprehensive support and intervention to individuals accessing Safe Haven’s 24/7 free and confidential hotline. The Family Advocate provides assessments and case management to individuals seeking domestic abuse services. Additionally, the Family Advocate leads a psycho-educational support group.

Organizational Overview

Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a multi-faceted approach to serving victims/survivors of domestic violence and preventing domestic violence in our community. Safe Haven offers confidential emergency shelter for women and children fleeing domestic violence; support groups, individual supportive counseling, and advocacy for women and children who do not require shelter; and primary prevention training and outreach for the entire community.

Summary of Duties

  • Provide crisis intervention, assessment, advocacy, and case management to meet individuals’ needs calling the hotline
  • Coordinate and provide primary oversight to Safe Haven’s 24/7 free and confidential hotline
  • Ensure the accuracy and timeliness of internal data entry through ongoing monitoring of Safe Haven’s database; in collaboration with the Director of Client Services, provide ongoing training and feedback to staff utilizing Safe Haven’s database
  • In collaboration with the nonresidential Family Advocate team, provide comprehensive assessment, case management, legal advocacy, and referral services to individuals seeking Safe Haven’s services
  • Assist in the hotline and database training for staff, interns, and volunteers
  • Generate monthly and quarterly client service reports for internal and external purposes
  • Facilitate weekly psycho-education support group for nonresidential clients
  • Maintain appropriate and complete documentation and files on all clients
  • Supervise student interns as assigned
  • Share in the staff on-call rotation
  • Participate in weekly and monthly supervision, client services and all-staff meetings, as well as staff in-services and other meetings as assigned
  • Strive to create a caring and safe environment marked by empowerment, empathy, understanding, and acceptance
  • Observe professional confidentiality; protect the rights of clients and their families and observe the Safe Haven Ministries Code of Ethics at all times

Knowledge, Skills, and Abilities Required or Preferred

  • Bilingual (English and Spanish) strongly preferred
  • Bachelor’s degree required; Bachelor’s degree in human service, psychology, social work, or related field preferred
  • Two years of professionally supervised experience relevant to this position; will consider equivalent combination of education and work experience
  • Active listening, crisis intervention, and problem resolution skills
  • A commitment to continued research, training, and education on issues of domestic violence and trauma
  • Knowledge of counseling and advocacy techniques for people who have experienced trauma and dynamics of domestic violence; previous experience working with survivors of domestic violence strongly preferred
  • Working proficiency with electronic office support tools (Microsoft, Google Drive, database management)
  • Must be self-motivated, self-directed, and able to demonstrate a high level of initiative
  • Highly organized and detail focused. Must be able to consistently meet deadlines and achieve results
  • Must work well independently and as part of a team in a rapidly changing environment
  • Must display professionalism and leadership qualities with strong abilities to adapt, prioritize, and demonstrate flexibility as needed
  • Reliable transportation required
  • Excellent written and oral communication skills
  • Ability to communicate with individuals from diverse cultures and backgrounds

The above statements are intended to describe the general nature and level of work performed by ambassadors. They are not intended to be an exhaustive list of all duties, responsibilities, and/or qualifications of ambassadors. Ambassadors are required to perform other duties as requested, directed, or assigned. Safe Haven is an equal opportunity employer.

JOB TITLE:                    Shelter Assistant

SUPERVISED BY:           Residential Program Manager
COMPENSATION:         8-24 hours per week; weekend day, evening, and overnight shifts; holidays

Pay Rate: $9.27/hour

Position Description

Under general supervision, the Ramoth House Shelter Assistant is responsible for crisis intervention and ensuring safety and security of the Ramoth House emergency shelter.

Organizational Overview

Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a
multi-faceted approach to serving victims/survivors of domestic violence and preventing domestic violence in our community. Safe Haven offers confidential emergency shelter for women and children fleeing domestic violence; support groups, individual supportive counseling, and advocacy for women and children who do not require shelter; and primary prevention training and outreach for the entire community.

Summary of Duties

  • Provide crisis intervention, information, and referral to victims/survivors calling the hotline
  • Complete all emergency intake and exit procedures
  • Perform safety checks, ensuring house safety
  • Ensure shelter policies and procedures are followed by all residents
  • Maintain data collection as required
  • Perform tasks such as sorting donations, cleaning, and laundering in order to maintain an organized, safe shelter environment
  • Assist with seasonal tasks such as shoveling snow, and salting designated areas
  • Assist with and supervise evening volunteers
  • Observe professional confidentiality; protect the rights of clients and their families and observe the Safe Haven Ministries Code of Ethics at all times
  • Required attendance and participation in monthly staff and supervision meetings, staff in-services, and other meetings as assigned

Knowledge, Skills, and Abilities Required or Preferred

  • A minimum of a high school diploma/or GED is required. Additional education in social work, psychology, or related field is preferred. Bilingual is a plus
  • Knowledge of the dynamics of domestic violence
  • Active listening, crisis intervention, and problem resolutions skills
  • Ability to work independently
  • Ability to lift up to 20 pounds
  • Good written and oral communication skills.
  • Ability to communicate with individuals from diverse cultures and backgrounds

The above statements are intended to describe the general nature and level of work performed by ambassadors. They are not intended to be an exhaustive list of all duties, responsibilities, and/or qualifications of ambassadors. Ambassadors are required to perform other duties as requested, directed, or assigned. Safe Haven is an equal opportunity employer.

Internship Opportunities

We have no internship opportunities at this time.

Employee Application

All persons interested in applying for a current job or internship opening must complete an Employee Application. The Employee Application can be found here.

Safe Haven Ministries has an organization commitment to the principles of diversity and inclusion. In that spirit, we welcome all qualified individuals without regard to race, religion, color, sex, ancestry, gender, gender identity, sexual orientation, age, military status, disability, national origin, medical condition, U.S. veteran/military status, pregnancy, or reasonable accommodation.

Safe Haven Ministries supports women and children who are victims of domestic abuse. We embrace and celebrate the diversity of attributes that make them unique, whether age, disability, ethnicity, religious beliefs, family or marital statues, race, sexual orientation, U.S. veteran/military status, or socio-economic status. Our interactions demonstrate a firm commitment to inclusion, equity, and respect for every individual we have the privilege of serving.

Safe Haven Ministries is intentional in our efforts to recruit and retain staff and board members who differ from one another as well as understand and value all dimensions of diversity.

Working at Safe Haven

Safe Haven Ministries

Motivated by Christ’s love, our mission is to end domestic abuse.

Our Vision

Motivated by Christ’s love, Safe Haven Ministries provides a place of refuge and support for abused women and their children. As we envision a world free from domestic abuse, we will collaborate with others to support our clients on their journey toward peace, hope and security in their lives. We will be leaders in the community in education and in abuse prevention.

Through expanded services and facilities, we will increase our capacity to help clients in their search for safety and wholeness. We will empower our clients to build a life free from abuse through added opportunities in advocacy, counseling, support groups and educational programming. By continuing our partnerships with other agencies, we will connect our clients to a wide range of support services.

As experts on domestic abuse, especially as it relates to issues of faith, we will equip the faith community to recognize and respond appropriately to this problem that does not discriminate according to age, race, ethnic origin, religion or socio-economic status. With a goal of preventing the abuse cycle before it can even begin, we will develop and implement educational curricula to teach children and young people to recognize signs of abusive behavior and unhealthy relationships. We will work toward the elimination of domestic abuse, promoting knowledge and change, one person at a time.

Our Values

We respect the God-given dignity of all people.

We affirm our Christian foundation and identity, while respecting the beliefs of others.

We believe every person has the right to live free from fear of domestic abuse.

We believe domestic abuse can be prevented and its cycle broken.

We work to secure qualified and knowledgeable staff and board committed to excellence and community impact.

We value empowerment through advocacy and support.

We practice and promise wise stewardship of finances, time and talents.

We value the trust and partnership of all of our community partners.

We commit to effective collaboration both with the faith community and the community at large.