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Bilingual Crisis Assistant (Full-Time)

SUPERVISED BY:  Director of Client Services

HOURS & STATUS:  Full-time, Non-exempt; M-F 9AM-6PM with flexibility

PAY RATE: $15.00 – $17.00; generous PTO; 11 Paid holidays; health, dental benefits and HSA with employee match; Simple IRA with employee contribution; Employee Assistance Program enrollment

Position Description

Safe Haven Ministries is seeking a skilled and ambitious candidate who is fluent in Spanish and has a passion to work with individuals who are experiencing relationship abuse and who need assistance with navigating community resources. The Bilingual Crisis Response Assistant will play an integral role in providing domestic violence crisis response, assessment, resource connection and ensuring Spanish-speaking survivors have access to services in their preferred language while receiving culturally-informed support.

This role will add to our team of victim services professionals who share a dedication to serving and enhancing the voices of survivors of relationship abuse and those impacted by domestic and sexual violence, while also working to prevent violence before it begins

Organizational Overview

Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a multi-faceted approach to serving victims/survivors of domestic violence and preventing domestic violence in our community. Safe Haven offers comprehensive residential and non-residential services; confidential emergency shelter for individuals and families fleeing domestic violence; psycho-educational support groups; individual case management and advocacy; and primary prevention training and outreach for the entire community.

Summary of Duties (Essential Functions)

  • Utilize bilingual skills to serve survivors experiencing domestic violence
  • Provide outreach and relationship building with agencies and communities to promote bilingual domestic violence services and awareness of Safe Haven programming
  • Provide English and Spanish crisis intervention, support, and referral to victims/survivors seeking support via hotline, walk-in, chat and SMS 
  • Provide trauma-informed and comprehensive assessments, legal advocacy, and resource connection to all clients with a focus on Hispanic and Latinx survivors 
  • Be available to clients to discuss problems and concerns by using active listening, problem solving skills, and empathy in a professional manner
  • Perform monitoring and safety checks of residential shelter
  • Provide support to the Bilingual Family Advocate in community-based outreach and education, such as support group facilitation
  • Ensure agency and shelter policies and procedures are followed by all residents
  • Help resolve difficulties among/between clients as they arise and/or seek appropriate assistance from other staff 
  • Observe professional confidentiality; protect the rights of clients and their families and observe the Safe Haven Ministries Code of Ethics at all times

Knowledge, Skills, and Abilities Required or Preferred

  • Some college preferred with experience related to the core functions of this role
  • Fluent oral and written Spanish skills required
  • Specific training or experience in intimate partner violence or complex trauma preferred
  • Excellent interpersonal skills
  • Strong written and oral communication skills
  • Ability to work effectively with individuals from diverse cultures and backgrounds
  • Valid Michigan Driver’s License and reliable transportation required
  • Knowledge of substance use and dependency, mental illness, human behavior, family systems and harm reduction strategies

The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and/or qualifications of employees assigned to this job. Employees are required to perform other duties as requested, directed, or assigned.

Safe Haven is an equal opportunity employer and dedicated to a policy and culture of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, people of color, indigenous people and LGBTQIA+ candidates are strongly encouraged to apply.

To apply for this position, please visit www.shmgr.org/employment.