JOB TITLE:  Director of Client Services

SUPERVISED BY:  Executive Director

HOURS:  Full time, exempt position

Position Description

Under supervision of the Executive Director, the Director of Client Services plans and directs operations, program development, and supervision of all direct-service programs.

Organizational Overview

Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a multi-faceted approach to serving victims/survivors of domestic violence and preventing domestic violence in our community. Safe Haven offers confidential emergency shelter for women and children fleeing domestic violence; support groups, individual supportive counseling, and advocacy for women and children who do not require shelter; and primary prevention training and outreach for the entire community.


  • Direct, develop, and support the crisis, clinical, support and educational components of Safe Haven’s residential and nonresidential programs
  • Provide clinical supervision to direct-service staff; provide supervision to the residential program manager
  • Monitors documentation regarding client interventions and services, ensuring that documentation meets established standards, as well as client needs
  • Monitor direct-service’s staff adherence and performance as it relates to agency policy and procedures, as well as Michigan Statute as it relates to clinical services, confidentiality, and child abuse/neglect; provide support and performance coaching when needed
  • Manage the development of policies and procedures related to residential and nonresidential program operations
  • Identifies staff development and training needs; work in collaboration with the Director of Prevention and Education in developing and providing staff professional development
  • Provide input for and monitors the program budgets for the residential and nonresidential programs
  • In collaboration with family advocates and therapists, oversee and assist in the development and implementation of psycho-education and therapy support groups
  • In collaboration with the Executive Director and HR Coordinator, provide input and make recommendations regarding hiring and termination of staff, disciplinary actions, performance evaluations, and salary adjustments.
  • Collects relevant demographics and statistics regarding clients and activities; provide monthly program report to Executive Director
  • Ensure accurate and timely data collection across client service programs; conduct yearly evaluation and assessment of program outputs and outcomes
  • Assist in the development and implementation of a strategic plan, monitoring outputs and outcomes for adherence to determined goals for the residential and nonresidential programs
  • Create and strengthen working relationships with relevant community organizations; participate in coalitions, task forces, and work groups that uphold Safe Haven’s mission and strategic plan
  • Perform on call duties; support on-call staff on the weekend in the event of an emergency
  • Observe professional confidentiality; protect the rights of client and their families and observe the Safe Haven Ministries Code of Ethics at all times
  • Attend and participate in monthly program meetings, weekly staff meetings, individual supervisions, staff in-services, and other meetings as assigned
  • Participate in continued profession development to enhance knowledge and resources in the field of domestic violence
  • Accept any additional tasks and responsibilities as necessitated and assigned; seek and solicit opportunities for personal and professional growth within the agency


  • Minimum of Master’s Degree in social work, psychology or counseling required. Must hold professional licensure in the State of Michigan
  • Experience associated with current trends and principles in clinical practice, i.e. trauma treatment, trauma-focused cognitive behavioral therapy, and trauma-informed care
  • 3-5 years’ experience providing clinical supervision, program development, and program management in human services
  • 3-5 years’ related professional experience in domestic violence, child abuse, and/or sexual abuse treatment with children and adults
  • Ability to communicate and foster relationships with individuals from diverse cultures and backgrounds.
  • Active listening, crisis intervention, and problem resolutions skills
  • Demonstrated leadership ability
  • Experience working within a residential program strongly preferred
  • Working knowledge of budget administration.
  • Ability to work independently.
  • Ability to handle stressful situations.
  • Strong organizational and time management skills.
  • Excellent written and oral communication skills.

The above statements are intended to describe the general nature and level of work performed by staff in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and/or qualifications of staff assigned to this job. Staff are required to perform other duties as requested, directed, or assigned. Safe Haven is an equal opportunity employer.

In addition to a competitive salary, Safe Haven offers an excellent health and retirement benefit package. It also offers a fantastic PTO package.

Safe Haven Ministries has an organization commitment to the principles of diversity and inclusion. In that spirit, we welcome all qualified individuals without regard to race, religion, color, sex, ancestry, gender, gender identity, sexual orientation, age, military status, disability, national origin, medical condition, U.S. veteran/military status, pregnancy, or reasonable accommodation.

Safe Haven Ministries supports women and children who are victims of domestic abuse. We embrace and celebrate the diversity of attributes that make them unique, whether age, disability, ethnicity, religious beliefs, family or marital statues, race, sexual orientation, U.S. veteran/military status, or socio-economic status. Our interactions demonstrate a firm commitment to inclusion, equity, and respect for every individual we have the privilege of serving.

Safe Haven Ministries is intentional in our efforts to recruit and retain staff and board members who differ from one another as well as understand and value all dimensions of diversity.