Mobile Advocate (full-time)

Supervised By:  Director of Client Services

Hours & Status:  Full-Time, Non-Exempt; Monday-Friday 8am-5pm, some flexible scheduling required and has staff on call responsibilities

Salary & Benefits: $18.00-$24.00 per hour; generous PTO; 11 Paid holidays; health, dental benefits and HSA with employee match; Simple IRA with employee contribution                     


The Mobile Advocate will engage with survivors in the community to provide comprehensive support and intervention services to individuals experiencing relationship abuse and exploitation. Individuals in this role will have experience working independently and exhibit the relationship building skills to work across systems and in unconventional settings. This is a specialist role requiring a candidate who can provide leadership, excellence in their ability to provide crisis response, facilitate assessments, on-going case management, resource connection, legal support and connection with diverse community partners. 


Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a multi-faceted approach to serving victims/survivors of relationship abuse and preventing domestic violence in our community. Safe Haven offers comprehensive residential and non-residential services; confidential emergency shelter for individuals and families fleeing domestic violence; psycho-educational support groups; individual case management and advocacy; and primary prevention training and outreach for the entire community.

SUMMARY OF DUTIES (Essential Functions)

  • Initiate survivor-driven, community based crisis intervention, assessment, advocacy, and case management to meet individuals’ needs 
  • Exhibit the skills to adapt to changing environments and implement problem solving strategies
  • Actively engage with community partners and establish community based meeting sites that will increase survivors’ access to Safe Haven services
  • Build and manage community partnerships for collaborative support services
  • Provide legal advocacy and personal protection order assistance
  • Facilitate community based psycho-educational support groups for clients
  • Strive to create a caring and safe environment marked by empathy, understanding, and acceptance
  • Be available to clients to discuss problems and concerns by using active listening, problem solving skills, and empathy in a professional manner
  • Provide trauma informed and comprehensive assessment, case management, legal advocacy, and referral services to all clients as appropriate and in conjunction with other advocates
  • Share on-call responsibilities
  • Ensure appropriate and timely data collection, maintain case notes and complete client files
  • Supervise interns as assigned
  • Attend and participate in program meetings, weekly staff meetings, individual supervisions, staff in-services, and other meetings as assigned
  • Observe professional confidentiality; protect the rights of clients and their families and observe the Safe Haven Ministries Code of Ethics at all times
  • Create and strengthen working relationships internally and with relevant community organizations
  • Attend conferences and seminars to enhance knowledge and resources in the fields of social work and domestic violence


  • Bachelor’s Degree in social work or related field preferred. Will consider relevant experience in the right candidate in lieu of bachelor’s degree
  • Bilingual strongly preferred
  • Reliable transportation
  • Must be self-motivated, self-directed and able to demonstrate a high level of initiative
  • Knowledge of the dynamics of domestic violence; previous work with domestic violence preferred
  • Active listening, crisis intervention, and problem resolutions skills
  • Ability to work independently and as a team
  • Excellent written and oral communication skills
  • A commitment to continued research, training, and education on issues of domestic violence and social work
  • Must display professionalism and leadership qualities with strong abilities to adapt, prioritize and demonstrate flexibility as needed
  • Strong organizational and time management skills
  • Ability to communicate with individuals from diverse cultures and backgrounds
  • Previous experience working with youth required; experience working with youth who have witnessed/experienced gendered violence preferred

The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and/or qualifications of employees assigned to this job. Employees are required to perform other duties as requested, directed, or assigned. Safe Haven is an equal opportunity employer and dedicated to a policy and culture of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, people of color, indigenous people and LGBTQIA+ candidates are strongly encouraged to apply.