Shelter Assistant

SUPERVISED BY: Residential Program Manager

COMPENSATION: 8-24 hours per week; weekend day, evening, and overnight shifts; holidays

PAY RATE: $13.00/hour

Position Description

Under general supervision, the Shelter Assistant is responsible for crisis intervention and ensuring safety and security of the emergency safe shelter.

Organizational Overview

Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a multi-faceted approach to serving victims/survivors of domestic violence and preventing domestic violence in our community. Safe Haven offers confidential emergency shelter; support groups; individual case management; children’s programming; and primary prevention training and technical assistance for the entire community. Safe Haven is committed to serving all individuals impacted by relationship abuse and values creating a safe haven for all.

Summary of Duties

  • Provide crisis intervention, information, and referral to victims/survivors calling the hotline
  • Complete all emergency intake and exit procedures
  • Perform safety checks, ensuring house safety
  • Ensure shelter policies and procedures are followed by all residents
  • Maintain data collection as required
  • Perform tasks such as sorting donations, cleaning, and laundering in order to maintain an organized, safe shelter environment
  • Assist with seasonal tasks such as shoveling snow, and salting designated areas
  • Assist with and supervise evening volunteers
  • Observe professional confidentiality; protect the rights of clients and their families and observe the Safe Haven Ministries Code of Ethics at all times
  • Required attendance and participation in monthly staff and supervision meetings, staff in-services, and other meetings as assigned

Knowledge, Skills, and Abilities Required or Preferred

  • A minimum of a high school diploma/or GED is required. Additional education in social work, psychology, or related field is preferred. Bilingual is a plus
  • Knowledge of the dynamics of domestic violence
  • Active listening, crisis intervention, and problem resolutions skills
  • Ability to work independently
  • Ability to lift up to 20 pounds
  • Good written and oral communication skills.
  • Ability to communicate with individuals from diverse cultures and backgrounds

Safe Haven is an equal opportunity employer and dedicated to a policy and culture of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, people of color, indigenous people and LGBTQ+ candidates are strongly encouraged to apply.