JOB TITLE: Housing Resource Specialist
SUPERVISED BY: Director of Client Services
HOURS: Full-time, Hourly Non-Exempt
SALARY/BENEFITS: $16.35 per hour; generous PTO; 11 paid holidays; health,
dental benefits and HSA with employee match; Simple IRA with employee contribution
AGENCY OVERVIEW Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a multi-faceted approach to serving victims/survivors of domestic violence and preventing domestic violence in our community. Safe Haven offers confidential emergency shelter; support groups; individual case management; children’s programing; and primary prevention training and technical assistance for the entire community. Safe Haven is committed to serving all individuals impacted by relationship abuse and values creating a safe haven for all.
Under the general direction of the Director of Client Services, the Housing Resource Specialist (HRS) is skilled at providing Strengths Based Housing Resource Services to domestic violence survivors experiencing homelessness or who are at risk of homelessness, and will assist with all aspects of compliance with contract and regulatory requirements. The HRS must have the ability to implement complex requirements of the project and provide effective service delivery that complies with contract and regulatory requirements and which meets or exceeds project’s targeted outcomes.
GENERAL DUTIES AND RESPONSIBILITIES:
- Provides comprehensive Strengths Based Housing services as outlined in HRS guidebook/training.
- Assess personal and family situations of homeless individuals and families to determine eligibility for programs and service needs.
- Assist participants in locating and securing housing of their choice using proper calculations of income and rent per program guidelines.
- Provides training on the responsibilities of tenants and how to address potential issues with property owners.
- Serves as an ongoing liaison between property managers and participants and neighbors as needed.
- Ensures rental properties meet Housing Quality Standards and are appropriate for the program participants.
- Facilitate and coordinate supportive service activities for participants to promote achievement of goals and objectives, including development of a strength-based Housing
- Plan that promotes permanent housing and self-sufficiency for participants.
- Provide domestic violence case management and advocacy to participants, provide support, reduce isolation, listen, problem solve, and identify resources to assist with reintegration of participants in the community.
- Establish and maintain collaborative professional relationships, coordinate services with other agencies or workers providing services to the consumer.
- Maintain client files per program guidelines and funding requirements.
- Collect and report program data while maintaining strict confidentiality practices.
- Provides group events, training, coaching to consumers to support the goals of increased income and self-sufficiency, workforce and employment training.
- Attend team meetings, staff meetings and training workshops.
- Contribute to the team in service delivery outcome achievements.
- Implement project guidelines and requirements to promote integration of project objectives and strategic goals into service delivery functions.
- Carry out procedures in accordance with regulatory requirements and policy and procedural requirements.
- Responsible for monthly, quarterly and annual progress reports.
- Identify and communicate training and professional development needs.
- Participate in professional development opportunities.
- Serve individuals from an empowerment and trauma informed approach.
- Must be able to demonstrate flexibility and adaptability to work in various environments including residential, non-residential and community based sites
- Availability to work evening or weekends when necessary
- Knowledge of the dynamics of domestic violence; previous work with domestic violence preferred
- Ability to work independently and as a team
- Excellent written and oral communication skills
- Strong computer skills
- Strong organizational and time management skills
- Ability to communicate with individuals from diverse cultures and backgrounds
- Read, comprehend, and apply laws, rules and regulations in determining eligibility and assistance.
- Maintain effective working relationships with customers, other employees, supervisory personnel and the public.
- Use logical and creative thought process to develop solutions according to written specifications and or oral instructions.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
- Bachelor’s degree in related field or 3 years of related experience.
- Valid Michigan Driver’s license.
Additional Qualifications Desired
- Knowledge of: Housing First strategies and philosophy
- Bilingual preferred
- Chemical dependency, HIV/AIDS, mental illness and harm reduction strategies
- Human behavior and family systems
- HUD regulations, guidelines and procedures
- Social and economic problems related to housing needs for those in lower income bracket
- Available community resources, landlords & services
Safe Haven is an equal opportunity employer and dedicated to a policy and culture of non- discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, people of color, indigenous people and LGBTQ candidates are strongly encouraged to apply.