JOB TITLE: Residential Support Aide

SUPERVISED BY: Residential Program Manager

HOURS: Part-time and Non-Exempt; 

Monday – Thursday, 5pm – 9pm, and an 8-hour weekend shift (flexible)

WAGE:  $10.51 per hour

Position Overview

Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a multi-faceted approach to serving victims/survivors of domestic violence and preventing domestic violence in our community. Safe Haven offers confidential emergency shelter; support groups; individual case management; children’s programming  ; and primary prevention training and technical assistance for the entire community. Safe Haven is committed to serving all individuals impacted by relationship abuse and values creating a safe haven for all. 

The Residential Support Aide will support shelter operations, provide crisis response and assist with ensuring the safety and security of safe shelter.

General Duties and Responsibilities

  • Provide crisis intervention, information, and referral to victims/survivors calling the hotline.
  • Complete emergency intake and exit procedures.
  • Ensure shelter policies and procedures are followed by all residents.
  • Maintain data collection as required.
  • Perform tasks such as sorting donations, cleaning, and laundering in order to maintain an organized environment.
  • Observe professional confidentiality; protect the rights of clients and their families and observe the Safe Haven Ministries Code of Ethics at all times.


  • A minimum of a high school diploma/or GED is required. Additional education in social work related field is preferred. Bilingual is preferred.
  • Knowledge of the dynamics of domestic violence.
  • Active listening, crisis intervention, and problem resolution skills.
  • Ability to lift up to 20 pounds.
  • Good written and oral communication skills.
  • Ability to communicate with individuals from diverse cultures and backgrounds.

Safe Haven is an equal opportunity employer and dedicated to a policy and culture of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, people of color, indigenous people and LGBTQ candidates are strongly encouraged to apply.