JOB TITLE: Residential Support Aide
SUPERVISED BY: Residential Program Manager
HOURS: Part-time and Non-Exempt;
Monday – Thursday, 5pm – 9pm, and an 8-hour weekend shift (flexible)
WAGE: $10.51 per hour
Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a multi-faceted approach to serving victims/survivors of domestic violence and preventing domestic violence in our community. Safe Haven offers confidential emergency shelter; support groups; individual case management; children’s programming ; and primary prevention training and technical assistance for the entire community. Safe Haven is committed to serving all individuals impacted by relationship abuse and values creating a safe haven for all.
The Residential Support Aide will support shelter operations, provide crisis response and assist with ensuring the safety and security of safe shelter.
General Duties and Responsibilities
- Provide crisis intervention, information, and referral to victims/survivors calling the hotline.
- Complete emergency intake and exit procedures.
- Ensure shelter policies and procedures are followed by all residents.
- Maintain data collection as required.
- Perform tasks such as sorting donations, cleaning, and laundering in order to maintain an organized environment.
- Observe professional confidentiality; protect the rights of clients and their families and observe the Safe Haven Ministries Code of Ethics at all times.
- A minimum of a high school diploma/or GED is required. Additional education in social work related field is preferred. Bilingual is preferred.
- Knowledge of the dynamics of domestic violence.
- Active listening, crisis intervention, and problem resolution skills.
- Ability to lift up to 20 pounds.
- Good written and oral communication skills.
- Ability to communicate with individuals from diverse cultures and backgrounds.
Safe Haven is an equal opportunity employer and dedicated to a policy and culture of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, people of color, indigenous people and LGBTQ candidates are strongly encouraged to apply.