JOB TITLE: Residential Family Advocate (Bilingual Preferred-English and Spanish)
SUPERVISED BY: Director of Housing Services
HOURS & STATUS: Full-Time, Non-Exempt; Monday-Friday 8am-5pm, on-call responsibilities, some flexible scheduling required outside of the 8am-5pm to meet with clients.
SALARY & BENEFITS: $19.00-$21.00 per hour with $2 bilingual premium; generous PTO; 11 Paid holidays; health, dental benefits and HSA with employee match; Simple IRA with employee contribution
Position Overview
Join our team of skilled and ambitious professionals who share a dedication to serving and enhancing the voices of survivors of domestic violence and human trafficking.The Residential Bilingual Family Advocate provides comprehensive case management support and intervention to shelter residents seeking services related to relationship abuse. Advocates provide crisis response to individuals accessing Safe Haven’s 24/7 free and confidential crisis services, facilitate assessments and ensure survivors have access to trauma informed care when seeking support. The Family Advocate will lead psycho-educational support groups, provide outreach services to survivors, and supervise bachelor’s level interns.
Organizational Overview
Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a multi-faceted approach to serving victims/survivors of domestic violence and human trafficking, while also working to prevent violence in our community. Safe Haven offers confidential housing services; emergency safe shelter; individual case management; support groups; children’s programming; and primary prevention training and technical assistance for the entire community. Safe Haven is committed to serving all individuals impacted by domestic violence, sex trafficking and labor trafficking, and values creating a safe haven for all.
Summary of Duties (Essential Functions)
- Provide crisis intervention, assessment, advocacy, and case management to individuals seeking crisis support.
- Friday 5pm to Monday 8am on-call for shelter assistance: 1x every 8 weeks ($25 stipend daily).
- Share crisis shift responsibilities, including handling hotline, text, and chat communications, assisting with safety planning, offering emotional support, and navigating resources.
- Ensure timely and accurate data collection, maintain case notes, and complete client files.
- Supervise assigned interns.
- Attend and participate in program meetings, weekly staff meetings, individual supervisions, staff in-services, and other assigned meetings.
Knowledge, Skills and Abilities Required or Preferred
- Bilingual in English and Spanish preferred; proficiency in other languages is a plus.
- Bachelor’s Degree in Social Work or a related field preferred. Relevant experience may be considered in lieu of a degree.
- Knowledge of domestic violence and human trafficking dynamics; experience in these areas is preferred.
- Strong skills in active listening, crisis intervention, and problem resolution.
- Commitment to ongoing research, training, and education on domestic violence and social work issues.
- Reliable transportation.
Pre Employment Assessment Required
20/30 min speaking assessment
*virtual testing from your own home*
The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and/or qualifications of employees assigned to this job. Employees are required to perform other duties as requested, directed, or assigned. Safe Haven is an equal opportunity employer and dedicated to a policy and culture of non-discrimination and equal opportunity for all employees and qualified applicants. Safe Haven does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, gender identification or expression, sexual orientation, partisan considerations, or genetic information.