Supervised By: Residential Program Manager
Hours & Status: On call, non-exempt; hourly position; fills in as needed for regularly scheduled part-time and full-time staff; hours vary based on coverage needs. Must have overnight, weekend and holiday availability. Occasional weekday daytime hours. Must pick up at least one shift per month.
Salary & Benefits: $16 per hour ($2 pay differential for bilingual candidate)
POSITION OVERVIEW
Under general supervision of the Residential Program Manager, the On-Call Shelter Assistant is responsible for working shifts as needed to ensure ongoing crisis support and the general health and safety of individuals is maintained across all direct service programs. This on-call role will fill gaps in schedules. The hours for the on-call role will vary based on coverage needs.The on-call shelter assistant is often utilized to fill gaps when full-time and part-time shelter assistants have planned time off. This includes shifts that take place between 4pm – 8am on weekdays and from 4pm on Friday – 8am on Monday. Shifts generally range from 8-10 hours per shift.
While the scope of work often will vary from shift-to-shift, general responsibilities include: providing crisis intervention to victims and survivors of abuse via the agency’s hotline, chat and walk-in services; providing trauma-informed, client-centered supportive services for residential clients and their children; and assisting with tasks related to the overall health and safety of clients, including flipping residential rooms, light cleaning and donation sorting.
ORGANIZATIONAL OVERVIEW
Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in
a multi-faceted approach to serving victims/survivors of domestic violence and human
trafficking, as well as preventing violence in our community. Safe Haven offers comprehensive
residential and non-residential services; confidential emergency shelter for individuals and
families fleeing domestic violence and/or human trafficking; transitional housing;
psycho-educational support groups; individual case management and advocacy;
community-based advocacy; and primary prevention training and outreach for the entire
community.
SUMMARY OF DUTIES (Essential Functions)
- Provide crisis intervention, support, and referrals to individuals seeking assistance via its 24/7 hotline and web chat.
- Complete emergency intake and exit procedures as needed.
- Maintain accurate data collection and documentation.
- Perform monitoring, support and safety checks to ensure the overall health of shelter and clients
- Provide formal and informal support to promote a cultural of radical hospitality for all shelter clients
- Carry out tasks such as sorting donations, taking inventory, cleaning, and laundering to maintain a safe and organized shelter environment.
- Assist with seasonal maintenance tasks, including shoveling snow and salting designated areas.
- Attend and participate in monthly professional development sessions, individual supervision meetings, shelter assistant meetings, and other assigned meetings.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED OR PREFERRED
- High school diploma or GED required.
- Additional education in social work, psychology, or a related field preferred.
- Knowledge of domestic violence, human trafficking and/or trauma dynamics strongly preferred.
- Required skills include active listening, crisis intervention, and trauma-informed conflict resolution.
- Strong organizational and administrative skills required.
- Ability to effectively communicate with individuals from diverse cultures and backgrounds.
- Bilingual in Spanish is preferred, but not required.
The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and/or qualifications of employees assigned to this job. Employees are required to perform other duties as requested, directed, or assigned.
Safe Haven is an equal opportunity employer and dedicated to a policy and culture of non-discrimination and equal opportunity for all employees and qualified applicants. Safe Haven does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, gender identification or expression, sexual orientation, partisan considerations, or genetic information.
