Job Title: Shelter Assistant
Supervised By: Residential Program Manager
Hours & Status: Part-Time Non-Exempt; 16-24 hours per week.
Salary & Benefits: $16.00 per hour ($2/hr for Bilingual Abilities).
We are hiring for the following shift: Monday and Friday 4pm-12am **additional hours available on weekends and overnights**
POSITION OVERVIEW
Under general supervision of the Residential Program Manager, shelter assistants are responsible for crisis intervention and ensuring safety and security of the domestic violence emergency safe shelter. Shelter Assistants are also responsible for providing trauma-informed, client-centered supportive services as needed for residents and their children residing in Safe Haven’s shelter. This role also helps with general cleaning, room flips and inventory upkeep.
ORGANIZATIONAL OVERVIEW
Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a multi-faceted approach to serving victims/survivors of domestic violence and human trafficking, while also working to prevent violence in our community. Safe Haven offers confidential housing services; emergency safe shelter; individual case management; support groups; children’s programming; and primary prevention training and technical assistance for the entire community. Safe Haven is committed to serving all individuals impacted by domestic violence, sex trafficking and labor trafficking, and values creating a safe haven for all.
SUMMARY OF DUTIES (Essential Functions)
- Provide crisis intervention, support, and referrals to individuals seeking assistance via its 24/7 hotline and web chat.
- Complete emergency intake and exit procedures as needed.
- Maintain accurate data collection and documentation.
- Perform monitoring, support and safety checks to ensure the overall health of shelter and clients
- Provide formal and informal support to promote a cultural of radical hospitality for all shelter clients
- Carry out tasks such as sorting donations, taking inventory, cleaning, and laundering to maintain a safe and organized shelter environment.
- Assist with seasonal maintenance tasks, including shoveling snow and salting designated areas.
- Attend and participate in monthly professional development sessions, individual supervision meetings, shelter assistant meetings, and other assigned meetings.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED OR PREFERRED
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- High school diploma or GED required.
- Additional education in social work, psychology, or a related field preferred.
- Knowledge of domestic violence, human trafficking and/or trauma dynamics strongly preferred.
- Required skills include active listening, crisis intervention, and trauma-informed conflict resolution.
- Strong organizational and administrative skills required.
- Ability to effectively communicate with individuals from diverse cultures and backgrounds.
- Bilingual in Spanish is preferred, but not required.
The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and/or qualifications of employees assigned to this job. Employees are required to perform other duties as requested, directed, or assigned.
Safe Haven is an equal opportunity employer and dedicated to a policy and culture of non-discrimination and equal opportunity for all employees and qualified applicants. Safe Haven does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, gender identification or expression, sexual orientation, partisan considerations, or genetic information.
